Frequently Asked Questions
How long does it take to receive my order?
Our products are shipped within 24 hours of your order. Delivery then takes between 7 and 10 working days (excluding weekends and public holidays).
Can I track my order?
Yes, once your order has been shipped, we can send you (upon your request) an email containing a tracking number. Use this number to track the status of your delivery.
How do I cancel my order?
To cancel your order, please contact us within 24 hours of your purchase at contact@cushvibe.com . We will process your request promptly.
What is your return and exchange policy?
You can return or exchange a product within 30 days of receipt. See our Return Policy for more details.
Orders & Deliveries
What are the shipping times for your products?
Orders are processed within 24 hours. Delivery takes between 7 and 10 business days, depending on your location.
Can I change my order after I place it?
For any order changes, contact us within 24 hours of your purchase at contact@cushvibe.com .
What if I provided an incorrect shipping address?
Contact us as soon as possible at contact@cushvibe.com to correct your delivery address.
Do you offer tracking information?
Yes, you can receive a tracking number via email once your order has been shipped. This will allow you to track the status of your delivery online.
Do you ship to my country?
We ship worldwide. Please check your shipping options during checkout for details.
Where do you ship your products from?
Our products are shipped from our international warehouses located in Asia.
What should I do if my order has not been delivered?
We are sorry to hear that, if your order has not arrived within the expected time frame, please contact us at contact@cushvibe.com . We will investigate the situation and keep you informed.
Privacy & Security
Is my personal information secure?
Yes, your personal information and banking data are protected by encrypted security protocols.
What is your privacy policy?
For more information on how we protect your data, please see our Privacy Policy .
What are the customer service opening hours?
Our customer service is available 24/7. We respond to all requests within 24 hours maximum.